Start with source quality, permissions and freshness.
AI knowledge baseBLACKOPS SOFTWARE / AGENTS & INTELLIGENT INTERFACES
Internal AI assistant.
Give employees one entry point to the information they are allowed to use.
Discuss your projectManage knowledge, chat with documents or build RAG?
Staff need to ask questions about a bounded document collection.
Chat with business documentsYou need custom source selection, integration and evaluation.
RAG system developmentUNDERSTAND THE SERVICE
What does an internal AI assistant do?
An internal AI assistant helps employees find and understand information from permitted business sources. It can answer questions, summarise passages and reference documents. BLACKOPS Software makes access boundaries and information maintenance part of the solution.
When it is a good fit
Useful when employees repeatedly search manuals, procedures or project documents. A reliable source for the answer must exist.
When to take a different approach
A shared folder without clear permissions is not sufficient for confidential knowledge. Establish access rights and which information is current first.
Compare your options
Choose based on the task, the people involved and what you can maintain.
| Approach | Useful when | What to consider |
|---|---|---|
| Internal search | Employees mainly want documents and passages. | Users interpret the information themselves. |
| Knowledge assistant | Employees want an answer supported by sources. | Both retrieval and summarisation need testing. |
| Assistant with actions | The assistant must perform tasks in an application. | Actions need separate authorisation, confirmation and logging. |
What we need to start
- An inventory of sources and document owners.
- Permissions applied to both retrieval and answers.
- A policy for versions, deleted documents and conflicting information.
How to assess the result
- Users cannot see documents they are not entitled to access.
- References open the passage supporting the answer.
- Changes and deletions are processed as agreed.
SCOPE & INVESTMENT
What determines the cost?
A useful estimate starts with the scope. We distinguish development work from recurring usage and operating costs. These are the main drivers:
- Sources, documents and permission models.
- Update requirements and access methods.
- Users, query volume and maintenance arrangements.
01 / PROBLEM & POSSIBILITIES
Your challenge.
A practical application.
Employees search separate systems for policies, manuals and project knowledge.
Give employees one entry point to the information they are allowed to use. We agree what the solution should do, which information it needs and how the result will be assessed.
THE QUESTION WE ASK FIRST
Which documents are current, and who may see which information?
02 / FROM QUESTION TO SOLUTION
An approach with
clear steps.
You stay informed about decisions, progress and delivery. We adapt the scope to your organisation.
Define tasks and sources
Which documents are current, and who may see which information?
Test with realistic scenarios
We use representative examples and discuss the results, making assumptions and limitations visible before proceeding.
Introduce gradually and evaluate
We document the agreed outcomes, responsibilities and next steps.
03 / A PRACTICAL FOUNDATION
Designed for your
systems and requirements.
Technology that fits
Your knowledge base, website, CRM, document environment and existing support channels, subject to available access.
Security and control
We limit permissions and actions, test for unwanted instructions and include handover to an employee in the design.
A possible application
Employees search separate systems for policies, manuals and project knowledge. The project can start with one focused component. Together we assess whether expanding it makes sense.
Illustrative scenario; not a published client case.04 / WHAT TO EXPECT
Your questions.
Clear answers.
Can everyone see the same information?
Only if the underlying permissions allow it. Confidential content requires per-user or per-role checks for retrieval and use in answers.
What happens when documents disagree?
The assistant should show uncertainty and reference the sources. An information owner must decide which version is authoritative.
Where do we start with internal ai assistant?
Which documents are current, and who may see which information? We discuss this together, define the scope and establish what is needed for an informed proposal.
What does the project cost?
The investment depends on scope, existing systems, data quality and required integrations. Your proposal separates the work, assumptions and any recurring usage or operating costs. A useful estimate requires an understanding of your situation.
How long does delivery take?
We agree a schedule once the scope and dependencies are known. System access, team availability and acceptance testing are included in the plan. Where possible, we start with a focused first step.
Can we keep our existing systems?
Your knowledge base, website, CRM, document environment and existing support channels, subject to available access. We investigate the possibilities and limitations before proposing a technical approach.
What happens after delivery?
You receive a handover explaining the solution and its documentation. Maintenance, support and further development are agreed separately, including responsibilities and how errors will be handled.