You first need to decide which business processes to simplify.
Business process automationBLACKOPS SOFTWARE / AI SYSTEMS & AUTOMATION
Process automation.
Make recurring processes consistent, traceable and less dependent on manual steps.
Discuss your projectWhich kind of automation fits?
Explicit rules can execute a specific workflow.
Process automation (this service)One bounded step requires interpretation of text or documents.
AI automationUNDERSTAND THE SERVICE
When should process automation work without AI?
Process automation executes fixed steps using explicit rules: checking fields, updating a status or assigning a task. If the same input should always produce the same result, a regular workflow is often easier to test than an AI solution. We also specify what happens with duplicate messages, missing fields and temporarily unavailable systems.
When it is a good fit
A recurring workflow has recognisable triggers, available system access and documented exceptions.
When to take a different approach
If staff disagree about the process, clarify it first. Interpreting free text may justify a bounded AI step with a separate quality evaluation.
Compare your options
Choose based on the task, the people involved and what you can maintain.
| Approach | Useful when | What to consider |
|---|---|---|
| Rule-based workflow | The decision rules are explicit. | Predictable, but exceptions need deliberate handling. |
| AI step within a workflow | Free text requires interpretation. | Needs error tolerance and content evaluation. |
| Process redesign | Current agreements are unclear or cumbersome. | May reduce manual work before software is required. |
What we need to start
- A process map with triggers, ownership and exceptions.
- Access to test environments and sample messages.
- Agreements on duplicate inputs, recovery and manual corrections.
How to assess the result
- Repeated messages do not cause duplicate processing.
- An outage leaves outstanding tasks visible.
- Exceptions reach the right employee with enough context.
SCOPE & INVESTMENT
What determines the cost?
A useful estimate starts with the scope. We distinguish development work from recurring usage and operating costs. These are the main drivers:
- Number of systems, steps and exception paths.
- Reliability of APIs and test environments.
- Required feedback, monitoring and recovery controls.
01 / PROBLEM & POSSIBILITIES
Your challenge.
A practical application.
Requests are spread across spreadsheets, inboxes and separate task lists.
Make recurring processes consistent, traceable and less dependent on manual steps. We agree what the solution should do, which information it needs and how the result will be assessed.
THE QUESTION WE ASK FIRST
Which rules determine the next step, and when is escalation needed?
02 / FROM QUESTION TO SOLUTION
An approach with
clear steps.
You stay informed about decisions, progress and delivery. We adapt the scope to your organisation.
Map processes and goals
Which rules determine the next step, and when is escalation needed?
Assess value and feasibility
We use representative examples and discuss the results, making assumptions and limitations visible before proceeding.
Build and measure a pilot
We document the agreed outcomes, responsibilities and next steps.
03 / A PRACTICAL FOUNDATION
Designed for your
systems and requirements.
Technology that fits
Your existing process documentation, email, business software and available data sources.
Security and control
We identify the data needed, limit access and arrange human review of sensitive or uncertain results.
A possible application
Requests are spread across spreadsheets, inboxes and separate task lists. The project can start with one focused component. Together we assess whether expanding it makes sense.
Illustrative scenario; not a published client case.04 / WHAT TO EXPECT
Your questions.
Clear answers.
Do we always need AI for process automation?
No. Use fixed rules when they describe the work adequately. Add AI only for a specific interpretation task and evaluate it separately.
Where do we start with process automation?
Which rules determine the next step, and when is escalation needed? We discuss this together, define the scope and establish what is needed for an informed proposal.
What does the project cost?
The investment depends on scope, existing systems, data quality and required integrations. Your proposal separates the work, assumptions and any recurring usage or operating costs. A useful estimate requires an understanding of your situation.
How long does delivery take?
We agree a schedule once the scope and dependencies are known. System access, team availability and acceptance testing are included in the plan. Where possible, we start with a focused first step.
Can we keep our existing systems?
Your existing process documentation, email, business software and available data sources. We investigate the possibilities and limitations before proposing a technical approach.
What happens after delivery?
You receive a handover explaining the solution and its documentation. Maintenance, support and further development are agreed separately, including responsibilities and how errors will be handled.